Returns & Exchanges

At elspet-us, we want you to love your fashion finds; if you are not completely satisfied, we offer 30-day returns and exchanges on all unworn items with original tags. Our goal is to ensure your shopping experience is as seamless and stylish as our collections.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all designer tags are attached and the garment is in its original, unworn condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Refund Processing

  Once our quality control team inspects your return, your refund or exchange will be processed within 5 to 7 business days to your original payment method.